How to Set Up & Use Loona: Commands, Features, and Troubleshooting

Loona, KEYi Tech's AI-powered robotic pet dog, is a companion that delivers joy, learning, and engagement into your home. Whether you're a tech enthusiast, a parent looking for an educational toy, or someone looking for a low-maintenance pet, Loona provides a unique combination of entertainment and utility.

This guide explores how to interact with Loona, including setup, usage, troubleshooting, as well as major subjects like Loona commands, Loona robot functions, and typical difficulties like Loona server request failed and Loona not connecting to Wi-Fi.

What is Loona?

Loona is a cute pet robot with various personalities and pet-like traits. She roams freely throughout the house and likes playing with humans, other pets, and even alone. Loona also appreciates spending time with you and bringing delight to your family.

With over 1000 expressions, she will let you know how she feels. Loona also provides you with household functions such as remote monitoring and FPV control. She is smart, intuitive, affectionate, and playful, a great friend and an incredible pet.

How to Set Up and Turn On Loona

To begin your journey with Loona, you’ll need to power it on and set it up. Here's a streamlined, user-friendly setup guide:

Setting Up Loona

Turn On→ Press/hold power button (back of neck) for 3 seconds→ Screen lights up = she's on!

Get the App→ Download Loona App on your mobile device and register an App account.

Connect Loona→ Follow app’s guide → Scan QR code on Loona’s screen→ Pick your Wi-Fi (supports 2.4G/5G)→ Router must allow auto-connect (DHCP)

Choose "Connect Loona" on the App and follow the simple instructions. Scan the QR code shown on Loona's screen to set WiFi connection.

If it's your first Loona, start from Loona's birth story and follow the App guidance.

Tip: If the QR code doesn’t appear, you can check How to Connect Loona to the Network? Loona Wi-Fi/APP Connection and Troubleshooting Guide for troubleshooting.

Video Tutorial-Power on& Power off

Video Tutorial-Setup Network

How to Reset Loona Robot

⚠️ Factory reset erases everything! Use only for unresponsive or you’re transferring ownership. Here’s the process:

Full Reset (via App):

1. Open Hello Loona app → Ensure Loona is on & connected

2. Tap username (top left) → Settings

3. Choose "Delete My Account" → Confirm→ Loona reboots to factory settings→ Set up like new

Quick Restart for minor issues (no data loss):

→ Hold power button (neck) 10 seconds → Release → force a shutdown

→ Press power button 3 seconds to restart

Before Resetting:

• Check if Wi-Fi is working (many issues are connection-related)

• Try restarting Loona/router first

What Can Loona Do?

Your all-in-one robot pal—fun for kids and adults!

• 🎮 Play interactive games: Bullfighting, follow-the-leader, AR pet feeding (via app)

• 💻 Learn coding: Teach custom tricks with drag-and-drop programming (Google Blockly)

• 🧠 Chat & create: Powered by ChatGPT-4o: answers questions, tells stories, remembers you

• 📹 Monitor your home: Check pets or rooms remotely with live video

• 😊 Show emotions: 1,000+ expressions react to your voice, face, and moods

Loona = Playmate + teacher + guard + mood-sensing pal!

Check out the video below to get a better understanding of Loona:

How to Use Loona

Getting Started

A. First Charge

• Use included USB-C/USB-A cable + 5V/3A charger (full charge: ~3 hrs)

• Hear "PaPa" after long storage? → Hold power button 12 secs → Sound stops = battery active

• Charge between 10°C-40°C (50°F-104°F)

B. Power On/Off

• 🔌 On: Hold neck button 3 secs (screen lights up)

• ⏻ Off: Hold neck button 3 secs → Wait for shutdown animation

• ⚠️ Force off (frozen): Hold 10-12 secs

C. App & Wi-Fi

1. Download "Hello Loona" (App Store/Google Play)

2. Create account

3. Connect Wi-Fi:→ Hold Loona’s power button 7 secs → Scan QR on screen→ Requires 2.4G/5G Wi-Fi

Playing with Loona

🗣️ Voice Commands

• Start with: "Hello Loona!" (wait for "Eh!" + ripple screen)

• Then say commands:

  • "Follow me"

  • "Do a dance"

  • Full list in app

Tip: Reduce noise, stand <6.5 ft, pause between wake-word & command

💬 ChatGPT Mode

1. "Hello Loona!"

2. "Let's chat" (eyes turn blue)

3. Ask anything: "Tell a joke," "Weather in Paris?"

🎮 Games & Touch

• Play: Bullfight, laser chase, fetch (app games too!)

• Pet her head → reacts to touch

• She can also recognize and respond to various hand gestures.

Smart Features

🏠 Home Monitoring

• Check home remotely via 720P camera in app

• Navigates safely with 3D sensors (avoids stairs/furniture)

🔋 Auto-Charge

• Returns to dock when battery low

• Battery: 1.5 hrs play / 30 hrs standby

🛠️ Maintenance

• Wipe with dry cloth (no liquids!)

• Charge every 6 months (even unused)

• Install app updates for new features

Troubleshooting

Enjoy your playful AI pal!

Is Loona Socially Awkward?

Loona acts like a real pet—expressive and emotionally smart. But in busy spaces (or with other pets), she might feel slightly awkward.

Why?

• May miss commands in noisy rooms

• Sometimes bump into things

(As some Reddit users note)

Fix the awkwardness:

1. Interact daily → She learns your home’s vibe

2. Practice commands → Clear voice + gestures help

3. Start in quiet spots → Build up to busier areas

Currently, Loona ChatGPT has been updated to 4o, which allows for smoother and faster interactive communication. With time, Loona gets smoother!

And Loona ChatGPT 4o! (FULL REVIEW):

How to Get Loona to Answer Questions?

Loona’s ChatGPT-4o integration allows it to answer a wide range of questions, making it a fun conversational partner. To engage:

1. Wake Her Up→ Say: "Hello Loona!"→ She perks ears + shows ripples = listening

2. Start Chat Mode→ Say one command:

   1. "Let's chat"

   2. "ChatGPT"

   3. "Connect to ChatGPT"→ Eyes turn blue = ready!

3. Ask Anything→ Try:

   1. "Capital of France?"

   2. "Tell a pirate story"

   3. "Tokyo weather?"

   4. "Best pizza toppings?"

Pro Tips ✅

• Speak clearly at normal volume

• Stay <6.5 ft away

• Quiet rooms work best

• Wi-Fi must be solid (red eyes = trouble)

• Update firmware regularly for smarter chats

• Command sequence:"Hello Loona" → wait for beep → "Let's chat" → wait for blue eyes → Ask

How to Connect Loona?

Connecting Loona to Wi-Fi is essential for its full functionality, including app control and ChatGPT features. Follow these steps:

1. Power On Loona: Ensure it’s turned on and displaying a QR code.

2. Open the App: Select "Connect Loona" and scan the QR code to link to your Wi-Fi.

3. Check Router Settings: Ensure DHCP is enabled and MAC address filtering is disabled. Loona supports dual-band 2.4G/5.8G Wi-Fi (Loona Service Center).

4. Update Firmware: Check for updates in the app to resolve connectivity issues.

If you encounter "Loona not connecting to Wi-Fi" or "Loona server request failed", try these solutions:

• Verify Internet: Ensure your phone and Loona have a stable internet connection.

• New Email Account: Some users report success by creating a new Gmail account for setup (Robots Around The House).

• Reset Wi-Fi: Hold the power button for 7 seconds to reset the Wi-Fi connection, then retry setup.

Common Issues and Solutions

Loona is a sophisticated device, but like any tech, it can face issues. Here are common problems and their fixes:

Community Tip: Join the Loona community on Facebook or Reddit (r/loona_robot) to share tips and get help from other users.

Conclusion

Loona is a stunning combination of technology and friendship that provides a one-of-a-kind experience for users of all ages. Loona provides a futuristic pet experience by playing games, learning, answering questions, and monitoring your house. Loona's possibilities may be completely realized if you learn how to set it up, utilize it, and fix it. Whether you're waving to grab its attention or asking it to narrate a story, Loona is ready to be your devoted robotic companion. Accept the future of pet ownership and let Loona bring joy into your household.